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Refunds & Returns

It’s okay, everyone changes their mind occasionally. That’s why we are happy to accept returns up to 28 days after delivery providing the following conditions are met:

  • All packaging must be intact so that the item is in a re-saleable condition
  • Return postage costs are covered by the customer to return your unwanted item(s):

Refunds will be issued via the same payment method as the original purchase.

If your order is faulty

Our products come with a 3-12 month warranty (depending on the product) so if you receive a faulty item (which can happen from time to time) we are happy to arrange a replacement.

Simply call us on: 020 8670 0223

And we will arrange a convenient time to collect the item and hand over a replacement.

In the event we no longer have sufficient stock available for an exchange we are happy to replace with a different item (to the same or similar value) or we can offer a refund.