Frequently Asked Questions
Where is my order?
Upon dispatch you will receive notification of your tracking number and a link to monitor its progress. Please check your spam/junk mail (social or promotions) folder for this email. If you haven’t received this, then please send us an email at [email protected] with your order number and/or full shipping address. If you have a tracking number, please visit the relevant courier website:
If I place my order today, will I receive it tomorrow?
Orders placed before 1pm GMT on a weekday (Mon-Fri) will be delivered the following day (mainland UK only) if you choose the Next Day Service option.
Is this item suitable for a child aged……?
Although we include suggested age ranges for our products we understand that every child is unique and so we have also included detailed dimensions in the descriptions to help you determine if it is suitable for the intended user.
I haven’t got the instructional manual. What do I do?
All our items are supplied with assembly instructions. However, if you did not receive them or you require another copy then please contact: [email protected] and we can send a PDF file via email.
We have assembly videos for many of our products our bopster YouTube channel: https://www.youtube.com/channel/UChrNAy2dGB53DZb0DTbNcfg/videos.
If you still require assistance with the assembly then you can contact our experts on [email protected]. A photo of your progress so far would be very helpful.
I need a spare part, how can I get one?
For most of our products we offer a 12month warranty so please send us an email on [email protected] with your order number and/or full shipping address, to verify your order. Please include a photo of the broken/faulty part or use the instructional manual to highlight the part that needs replacement. If your product is outside of the 12month warranty window, feel free to contact us and we can try and help resolve the issue.
I would like to return my order due to a change of mind. What should I do?
As long as the item is still sealed and unused (as sent to you) you may return it to us for a full refund. We can arrange a collection for the item but will have to deduct £6 from the refund. If you would like us to arrange collection, then please inform us of a suitable weekday for the collection and provide a mobile number the courier can use to inform you of an expected time.
Alternatively, please return the item to the address below and once we have received it, we will issue your refund. To help speed up this process please enclose a note with the item detailing your order/invoice number and the reason for the return.
Click Europe Ltd
Parkhall Business Centre
40 Martell Road,
Can I cancel or amend my order once it has been placed?
Please call us on 020 8670 0223 as soon as possible, quoting your order number or your shipping address postcode. Depending on the status of your order we may be able to halt the order before it has been dispatched. Our office hours are Monday to Friday 9:00-17:00. If we are unavailable to take your call, please send us an email on [email protected] and we will reply as soon as possible.
Can I have an order sent outside the UK?
Unfortunately, since Brexit regulations were applied, we are not able to send parcels outside of the UK, directly through this website, for now. The good news is that we are selling all our products through Amazon’s biggest European channels, so hop on over to Amazon.de, Amazon.it, Amazon.fr, Amazon.es, Amazon.nl, Amazon.pl, Amazon.de and Amazon.tr and search for your favourite bopster product!
The selection of available bopster products, with Prime privileges, is currently expanding on our Amazon.com store, for all our overseas customers!
If you are not sure how to find our products on Amazon, please contact us on [email protected] with the product you are interested in and the country you want this delivered at, and we will be more than happy to send you a direct link to the correct Amazon listing.