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Customer Service

Shipping & Delivery

Orders placed before 1pm (weekdays only*) will be dispatched the same day from our UK warehouse. Games media are dispatched using Royal Mail 48 delivery with larger items dispatched by our chosen courier with delivery typically within 3 working days of your order being placed.

* please note that orders dispatched on Fridays will be delivered the following Monday.

Privacy & Security

To place an order we need to know the following: your name, e-mail address, delivery address, credit/debit card number and expiry date. This permits us to fulfil your order and let you know you the status of your order. We need a telephone number so we can contact you quickly if necessary. 

Any personal data provided will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. The information collected from you is used to process orders and to provide a more personalised shopping experience. In certain cases we may use the information provided to get in touch with you, for record keeping purposes, or to track activity on our site.

We do not sell, trade or rent your personal information to others.

 

Returns & Replacements

It’s okay, everyone changes their mind occasionally. That’s why we are happy to accept returns up to 28 days after delivery providing the following conditions are met:

  • All packaging must be intact so that the item is in a re-saleable condition
  • Return postage costs are covered by the customer to return your unwanted item(s):

Refunds will be issued via the same payment method as the original purchase.

If your order is faulty

Our products come with a 3-12 month warranty (depending on the product) so if you receive a faulty item (which can happen from time to time) we are happy to arrange a replacement.

Simply call us on: 020 8670 0223

And we will arrange a convenient time to collect the item and hand over a replacement.

In the event we no longer have sufficient stock available for an exchange we are happy to replace with a different item (to the same or similar value) or we can offer a refund. 

Ordering

Orders placed before 1pm (weekdays only*) will be dispatched the same day from our UK warehouse. Games media are dispatched using Royal Mail 48 delivery with larger items dispatched by our chosen courier with delivery typically within 3 working days of your order being placed.

* please note that orders dispatched on Fridays will be delivered the following Monday.

Payment, Pricing & Promotions
We accept all major debit and credit cards and PayPal payments so you can purchase with confidence. Promotions on the site may be offered through our Facebook page or Newsletter.
Viewing Orders
If your order is over 2kg, over £50 in value or next day delivery it will be assigned a tracking number which can be tracked by the relevant postage agency.
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